Chatbots

What is Chatbots?

Chatbots are software applications that simulate human conversation to automate interactions with users through text or voice. In HR, chatbots are used to handle routine employee queries about policies, benefits, leave balances, and payroll, freeing HR professionals to focus on more complex tasks. Recruitment chatbots can pre-screen candidates, schedule interviews, and answer frequently asked questions about open positions. Modern HR chatbots are powered by natural language processing and machine learning, enabling them to understand context and improve their responses over time.