Total Quality Management

What is Total Quality Management?

Total quality management (TQM) is a management philosophy that focuses on continuous improvement of all organisational processes through the involvement of every employee. TQM emphasises customer satisfaction, data-driven decision-making, and a culture where quality is everyone’s responsibility. In HR, TQM principles influence how organisations approach employee training, performance standards, process improvement, and cross-functional teamwork. HR supports TQM implementation through training programmes, recognition systems that reward quality improvements, and fostering a culture of accountability and continuous learning.