Quality Management

What is Quality Management?

Quality management is the systematic approach to ensuring that an organisation’s products, services, and processes consistently meet defined standards and stakeholder expectations. It encompasses quality planning, quality assurance, quality control, and continuous improvement. In HR, quality management principles are applied to people processes such as recruitment, onboarding, training, and performance management to ensure consistency, efficiency, and effectiveness. HR also supports organisation-wide quality initiatives by developing training programmes, fostering a quality-oriented culture, and implementing performance metrics that reinforce quality standards.