Attrition

What is Attrition?

Attrition is most commonly defined in business as diminishing the size of a workforce intentionally by not replacing workers when they leave of their own volition (employee attrition). Attrition, nevertheless, can also mean something else. For example, when existing customers leave a firm and are not replaced by as many new ones, the phrase can allude to the client base of that business decreasing (customer attrition).